Shipping policy

At Nelmag, we strive to provide you with a seamless shopping experience, including fast and reliable shipping. Please take a moment to review our shipping policy to understand how we deliver your orders.

1. Shipping Times & Delivery:

- Processing Time: All orders are processed within 1-2 business days, excluding weekends and holidays. 
- Shipping Time: Shipping times vary depending on your location:
  - Domestic (U.S.): Typically 3-7 business days.
  - International: Delivery times vary depending on the destination country, but typically range from 7-21 business days.
  
Please note that delivery times may vary due to factors such as customs processing, carrier delays, or weather conditions.

2. Shipping Rates:

- Standard Shipping: Calculated at checkout based on your location.
- Free Shipping: We offer free shipping on orders over $50 for domestic (U.S.) orders. International shipping rates may still apply.
- Expedited Shipping: Available at checkout for an additional fee. Delivery times are faster, depending on the service you choose.

3. Shipping Partners:

We work with trusted carriers like USPS, UPS, and FedEx to ensure safe and timely delivery of your order.

4. Order Tracking:

Once your order ships, you will receive a tracking number via email. You can track your order status directly through the carrier’s website or by logging into your Nelmag account.

5. Address Accuracy:

Please ensure your shipping address is correct before completing your order. Nelmag is not responsible for delays or missing packages due to incorrect or incomplete addresses. If you notice an error after placing an order, contact us immediately at OLUWAFEMIGABRIELAKINOLA@GMAIL.COM so we can attempt to make corrections before the order is processed.

6. International Shipping:

We currently ship Internationally which may be subject to customs duties, taxes, or other fees imposed by the destination country. These additional costs are the responsibility of the customer.

7. Shipping Issues:

If your package is lost or damaged during transit, please contact us at OLUWAFEMIGABRIELAKINOLA@GMAIL.COM within 7 days of receiving the tracking information. We will assist you in resolving the issue with the carrier.

8. Shipping Delays:

While we strive to ensure timely deliveries, we cannot be held responsible for shipping delays caused by the carrier, weather conditions, or any other factors beyond our control.

9. Return & Exchange Policy:

For information on returns or exchanges, please refer to our "Return Policy".

Thank you for shopping with **Nelmag**! If you have any questions or concerns about your shipment, feel free to contact us at "Oluwafemigabrielakinola@gmail.com.